Customer Information - When visiting our website, we collect contact details from customers, including name, title, company name, email address, phone number, fax number, and shipping/billing addresses, as well as credit card information if necessary. This information is gathered during the purchase process, when registering as a user, when you request information or submit inquiries to IC-Vietnam, and when completing any web forms that require such details.

Use of Information - We utilize your information to process your orders and provide the requested products and services, as well as to support those offerings. Additionally, we may use customer information to send you updates and advertisements regarding IC-Vietnam and its products and services. For instance, your mailing address may be used to deliver marketing materials that inform you about our latest offerings. Your email address may also be used to share relevant updates from IC-Vietnam, including order shipment and tracking information, obsolete part bulletins, service updates, and other promotional communications.

You have the option to opt out of any or all of these emails by completing the "Opt Out Form." Emails may be sent by IC-Vietnam or an authorized agent representing IC-Vietnam. All communications will include "opt out" options for your convenience. We also reserve the right, though not the obligation, to contact you regarding updates to this Privacy Statement and other relevant matters pertaining to the website. 

This Policy applies to all personal data you provide to us as well as any personal data we may hold about you. By providing your personal data or by accessing, using, or viewing the website and its services, functions, or content (including the transmission, caching, or storage of such personal data), you agree to all the terms, conditions, and notices outlined in this Policy. If you do not agree, please discontinue your use of the relevant website(s) and/or service(s) and refrain from providing any personal data to us.

• Types and Use of Information We Collect from You

When you visit our website, we automatically collect certain information. This helps us better understand your needs and preferences, allowing us to develop products and services that cater to you and assess the performance of IC-Vietnam's website.

Some of the information collected automatically is essential for the website's proper functionality, including cookies, as explained below. We consider data collected through cookies and similar technologies as non-personal information. However, if local laws classify Internet Protocol (IP) addresses or similar identifiers as personal information, we will treat these identifiers as personal data. Similarly, if non-personal information is combined with personal information, we will consider that combined data as personal information for the purposes of this Privacy Statement.

• Links, Embedded Content, and Buttons

IC-Vietnam tracks your interactions with links across our services, including email notifications. This helps us enhance our services, provide relevant information and advertisements, and analyze aggregate click statistics, such as the number of times a particular link is clicked.

The website may contain links to other sites, embedded content from those sites, and buttons from platforms like YouTube, Facebook, Twitter, LinkedIn, and Google+. These third parties may use cookies or other tracking technologies to collect information about you across the internet. IC-Vietnam is not responsible for the privacy practices or the content of these external websites or their data collection methods. We recommend reviewing the privacy policies of these sites to understand what personal information they collect when you interact with their content, links, or buttons.

• Information from Your Computer

IC-Vietnam may collect information about your computer, either directly or via third-party service providers. This includes details such as the browser, operating system, IP address, country, and other geolocation data, as well as the date and time of your visit, whether you are using a mobile device, referring sites, and search engine queries that led you to our website. We also track the pages you visit, the activities you engage in (such as viewing images, videos, or other embedded media), the time spent on each page, and the total number of pages visited.

Some of this information is gathered using cookies, as explained further below. We use this data for various purposes, including improving the website and its content, collecting demographic data, identifying trends and statistics, diagnosing server issues, and administering the website.

IC-Vietnam may also share information collected between pages of the website to ensure proper functionality and authentication. Additionally, we may use this data to provide you with information and advertisements about our products and services.

• Cookies

Our website may use "cookies" to store information on your computer. Cookies are pieces of data that can be sent to your browser by a website and may be stored on your computer or device. IC-Vietnam may use both session and persistent cookies, either directly or through third-party service providers. Cookies can save your preferences while you are on the website, such as enabling persistent logins for restricted areas. They may also be used to provide tailored information and track your usage of website services.

Cookies assist us in determining which areas of the website are popular by tracking user interaction, thereby allowing us or our third-party providers to offer targeted information or advertisements related to IC-Vietnam's products and services. You can modify your cookie preferences through your browser settings.

• Third-Party Service Providers

IC-Vietnam engages various third-party services to enhance our offerings and better understand user engagement. These providers may include web analytics services and social media platforms like YouTube, Facebook, Twitter, LinkedIn, and Google+. These third-party services may collect, store, and share information in accordance with their own privacy policies. We are not responsible for the collection, use, or disclosure of your personal data by third parties.

IC-Vietnam may utilize services from companies like Google and Facebook to deliver targeted advertisements related to your use of the Website. This includes displaying ads for the Website, as well as products and services, on other sites you visit, based on your previous activities on our Website. Google may use the collected data to analyze how the Website is used, generate reports on its activities, and share this information with other Google services. Additionally, Google may use the data to personalize ads within its advertising network.

You can view Google’s privacy policy here: www.google.com/intl/en/policies/privacy. For more information about how to manage your data sharing preferences, visit: www.google.com/policies/privacy/partners, and for Google Analytics opt-out options, refer to: tools.google.com/dlpage/gaoptout. Similarly, Facebook provides details regarding its information collection and usage practices and methods to opt out of data collection here: www.facebook.com/settings?tab=ads.

• Web Beacons: We may use Web beacons (also known as single-pixel gifs) on the Website and in our messages, newsletters, or promotional emails, often in partnership with third-party service providers. Web beacons enable us to: (a) track whether promotional emails have been opened and which links have been clicked, helping us deliver more focused communications; (b) count how many users visit specific webpages, enhancing our service delivery; and (c) gather aggregated statistics to assess the effectiveness of promotional campaigns through third-party Web beacons.

• Online Chat: Communications through our online chat feature are recorded and retained by Zendesk, a third-party service provider. IC-Vietnam can access and review this chat information for quality assurance purposes and may use the data in line with our Privacy Statement and Website Terms & Conditions. The use of this information by Zendesk is governed by its Privacy Policy.

• Social Networks: Our website and mobile applications may incorporate social plug-ins from networks like Facebook and Twitter. By interacting with a social network, you grant access to your activities on our site, which can be made available to those networks. If you are logged into a social network during your visit, that platform may link this information to your profile. Interactions with social plug-ins will result in data transfer to the respective social network. If you wish to avoid this data transfer, please log out of your social network account before using our site.

We do not control the data collection and transfer processes associated with social plug-ins. Please review the privacy policies of these networks for more information on their data collection practices, your rights, and how you can manage privacy settings.

• Information Automatically Collected: IC-Vietnam may share information gathered via the Website, including personal data, with our product suppliers for purposes like market research and commission payments to supplier agents. Occasionally, we may provide the names and addresses from our customer list to trusted companies offering products or services that could interest you.

To opt out of having your mailing address shared in this manner, please complete our "Opt Out Form." We may engage third-party service providers, consultants, and independent contractors to assist with functions such as database management and advertising, and we may share collected information with these entities to support their services for us.
For customers holding an account with IC-Vietnam, we periodically share credit and payment history with credit reporting agencies. We may also disclose customer information to government entities as required by law.

• Business Transfers: In the event of a merger, acquisition, bankruptcy, reorganization, sale of assets, or change in ownership or control, your information may be part of the assets sold or transferred in connection with that transaction.

Sharing Your Information
You agree not to use any automated systems, such as robots, spiders, or other devices, either manual or automatic, to monitor, copy, or access our Web pages or their content for any unauthorized purposes without prior written consent from IC-Vietnam. Additionally, you agree not to use any software or routine that could disrupt the normal functioning of the Site. You also agree to refrain from taking any actions that would impose an unreasonable load on our infrastructure. Furthermore, you will not copy, reproduce, modify, or publicly display any content from our website (excluding your own personal, non-commercial use) without obtaining prior written permission from IC-Vietnam.

Your personal data may be shared within IC-Vietnam to help us deliver the products and services you have requested. We may also disclose your personal data to third parties (including other IC-Vietnam companies) that provide essential services on our behalf, including service providers and data processors for hosting, maintenance, analysis, email messaging, delivery, payment processing, solvency checks, and address verification, among others, as well as our consultants and professional advisors such as accountants, lawyers, and auditors.

We will disclose your personal data to third parties as necessary to comply with legal obligations or industry standards, including authorities in legal, regulatory, tax, and law enforcement.

Our website may allow you to share your personal data with other users or third parties. You are responsible for your choices and are considered to have consented to any sharing of your personal data as permitted by the website.

You fully understand and consent that your personal data may be transferred to locations outside of Singapore. When such transfers occur, we will ensure that your personal data is protected to a standard comparable to that provided under the Singapore Personal Data Protection Act 2012, either by ensuring the recipient is in a jurisdiction with similar data protection laws or by contractually obligating them to protect your personal data.

Other Information Practices

• Security: IC-Vietnam takes commercially reasonable measures to safeguard data, particularly financial information, transmitted through the Website. However, IC-Vietnam cannot guarantee the absolute security of any information transmitted over the Internet, including through the Website. Our site employs Secure Sockets Layer (SSL) technology, which requires secure browsers that support SSL encryption. We take precautions to protect the information you provide from unauthorized access or disclosure, but we cannot be held liable for any unauthorized access beyond our control.

Online orders with IC-Vietnam must be placed using a secure browser, which will automatically enable secure mode during your purchase. If you lack a secure browser or wish to order through a different method, please refer to the Ordering FAQs for alternate options.

• Geo-location Services - Our website and applications may offer location-based services, such as Google Maps. By using these applications, you may share your actual location (e.g., GPS signals from your device) or other information to approximate your location. You will be prompted for permission to enable geo-location services, and you can decline this feature in the relevant application.

• Accessing Personal Information - If you wish to review, edit, or remove your personal information, please contact us at the address provided in this Privacy Statement.

• Children - Our Website is not designed to collect or maintain personally identifiable information from users under the age of 13. If you are a parent or guardian and believe we have collected information about your child, please reach out to us.

• Do Not Track - Currently, the Website does not honor “do not track” settings on web browsers and does not provide an option to refrain from tracking your use of its services.

• Disclaimer - To the fullest extent permitted by law, we are not liable for any special, exemplary, punitive, indirect, incidental, or consequential damages or for any loss of reputation or goodwill, whether based on contract, tort (including negligence), equity, strict liability, statute, or otherwise, resulting from unauthorized or unintended use, access, or disclosure of your personal data.

• Changes to this Policy - We reserve the right to update this Policy at any time without prior notice. The most current version of the Privacy Statement will govern our use of your information and will be publicly available for your review. Please check this Privacy Statement frequently for updates. By continuing to access or use the Website after any changes have been made, you agree to be bound by the revised Privacy Statement.

Governing Law - This Policy is governed by the laws of Singapore. In the event of any disputes related to this Policy, you agree to submit the matter to arbitration in Singapore in accordance with the Arbitration Rules of the Singapore International Arbitration Centre (“SIAC Rules”).
Contacting Us - For any questions regarding our information use, please contact us through the CONTACT US page (forms-based communication with IC-Vietnam). All requests for corrections or access to your personal data must be submitted in writing.