At IC-VIETNAM, we understand that the timely delivery of your electronic components is crucial to your projects. To ensure the best experience, we offer a range of express delivery options, including convenient door-to-door pickup services. This page provides you with all the essential details about our shipping process, delivery times, tracking, and how we handle potential delays.
 

Shipping Methods

We offer various shipping methods to cater to your needs, whether you're a business needing bulk supplies or an individual with a smaller order:

- Standard Shipping: Delivery within 3 to 7 business days for domestic orders.
- Express Shipping: Delivery within 1 to 3 business days for faster shipping needs.
- International Shipping: We provide global shipping services. Delivery times may vary depending on the destination and any customs processing that may apply.

We also provide door-to-door pickup services to make the shipping process as convenient as possible for our customers.
 

Delivery Time and Order Processing

- Once IC-VIETNAM confirms receipt of your payment, we will begin processing your order. Processing typically takes 2-3 business days before your order is shipped.
- For orders with multiple models, the items will be dispatched only when all products are ready for shipment. Please check the lead time for each model before making your payment to ensure that all items can be shipped together.
- After your order is picked up by the courier, you will receive an email notification with tracking information to monitor the logistics status of your order.
 

Delayed Delivery

While we make every effort to ensure timely delivery, some delays may occur due to various reasons, such as:

- Special instructions or notes on the order.
- Security checks or address verification for new customers.
- Credit card transaction security concerns.
- Existing credit issues with your account.
- External disruptions such as extreme weather conditions, postal service delays, local protests, strikes, epidemics, or other unforeseen events.

In these cases, IC-VIETNAM cannot guarantee 100% on-time delivery. However, we will do our best to get your order to you as quickly as possible. We appreciate your understanding and patience in case of any delays.
 

Change of Shipping or Billing Address

If you need to update your shipping or billing address, please contact our customer service team with your IC-VIETNAM order number and the new address details.

Please note:

- Once your order has been shipped, we cannot guarantee an address change.
- It’s important to double-check your address details before finalizing your order to avoid any issues.
- If your package has already arrived in the destination country, you may directly contact the local courier or post office to attempt a change of delivery address.
- Important: Changing the address after shipment may incur additional costs, which will be the responsibility of the customer.
 

Shipping Costs

Shipping costs are calculated based on:

- Order size and weight: Heavier or larger orders will incur higher fees.
- Destination: Shipping costs may vary for domestic and international deliveries.

The exact shipping cost will be calculated and displayed during checkout before you finalize your payment. IC-VIETNAM offers free domestic shipping on orders over a specified value (check for details on promotions or offers).
 

Order Tracking

Once your order is dispatched, you will receive an email notification containing your tracking number. You can use this number to track your package and stay updated on the logistics status of your order. We encourage you to use this service to monitor the progress of your shipment.
 

Conclusion

IC-VIETNAM is committed to providing reliable, fast, and transparent shipping services for all of our customers. Whether you're placing a small or bulk order, we ensure that your products are shipped promptly and securely. If you have any questions or need assistance with your order, please reach out to our customer service team.

📩 Email: sales1@ic-vietnam.com.vn
📞 Hotline/Zalo: +84 932 650 380
Contact Hours: Monday to Friday, from 08:00 AM to 06:00 PM

We look forward to serving you!